SHIPPING & DELIVERY
Covid 19 Update
We remain operational and aim to ship orders up to three times per week but delays may occur. If your need an update on status of your order or you need an order sent with express delivery please get in touch with us at email@example.com.
Our delivery partners are experiencing high volumes due to the pandemic and some areas may experience delays to service. Please note the following service announcement from our main delivery partner Royal Mail.
ROYAL MAIL SERVICE UPDATE
Royal Mail state delivery times have slowed as high numbers of staff are self-isolating. Many UK areas are also under very high COVID restrictions. We’re grateful for your patience and understanding of any delays as our delivery partners work hard to provide continued service.
We aim to dispatch your order within approximately 1-2 working days of the order being placed. Orders placed after 11am on Fridays or during weekends and UK bank holidays will be dispatched on the next working day. You will receive an email from us when your order has been shipped. Shipping times may be a little slower during sales and holidays.
We deliver to UK, Europe and selected countries worldwide. Please see our destination guide below.
For UK orders we primarily use Royal Mail 2nd class or My Hermes for standard shipping. For larger items and furniture we use different carriers depending on the item and destination. All orders are sent signed for and will require a signature upon delivery.
If you require a next day delivery please contact us at firstname.lastname@example.org and we will do our best to accommodate. We must be notified by 12 noon the day before otherwise we cannot fulfil orders for next day delivery.
Unsuccessful or uncollected deliveries that are returned to us will be subject to an additional shipping fee to have the item reshipped. We do not offer refunds on items that have been returned to us after delivery has been attempted.
Delayed deliveries: All delivery times are approximate. Once we have dispatched your order we are not responsible for delays to your delivery handled by a third party. If your delivery is delayed more than 30 days we will work with you to seek compensation for delayed delivery.
Our shipping charges are automatically calculated at check-out depending on the destination, weight and dimensions of your order.UK (Mainland)
- Mini Delivery / 3-5 working days / £3.00 (Items that can be shipped as Royal Mail Large Letter)
- Standard Delivery / 3-5 working days / £5.00 (*exclusions apply)
- FREE Standard Delivery (Min order £45) (*exclusions apply)
*Larger items and Furniture Deliveries:
- Some large and bulky items (such as dolls prams and walkers) are charged a flat £8.00 for standard UK Delivery.
- Furniture Deliveries £25
- Standard Delivery £16.00 (parcels up to 2 kgs)
- Larger Items and parcels over 2kgs is £30-£40.
- For delivery of furniture and other heavy and bulky items please contact us for a shipping quote.
- We reserve the right to cancel orders of heavy or bulky items that require international air mail.
- UK Royal Mail International Tracked and Signed / Shipping starts from £12 up to £25 for a 2kg parcel.
- Parcels over 2kg / £45.
- We regret that we cannot deliver furniture and other bulky items, but we are happy to send you a delivery quote. Please contact us and we will work with our shipping partners to get you the best price.
|Saudi Arabia||South Africa||South Korea||United Arab Emirates|
|USA||Indonesia||Oman||Malaysia & Singapore|
CUSTOMS / DUTY CHARGES
Please note any applicable customs charges/ import duty can apply for deliveries outside of the UK. We have no control over these extra charges and they are to be paid by the customer. We cannot advise what the charges will cost, the duties are paid once the parcel reaches its destination.
Following Brexit Customs and Tax charges may now apply to European destinations. BoNordic is not responsible for any additional charges for customs clearance, and our customers must pay for these in full. Please check tax and customs information in your particular country.
Furniture orders are subject to an additional shipping fee of £25.
If you wish to order to be sent to a European or world destination please contact us at email@example.com for a quote.
The standard delivery time for swings and furniture is approximately 7-10 working days if the item is in stock. Furniture will arrive separately from other items in your order. If a furniture item is out of stock when you place your order we will contact you with an expected delivery date.
The standard service includes a curbside delivery which means that the courier will deliver your item(s) to the curb of your specified delivery address. Delivery into your property is at the discretion of the delivery driver. This service does not include removal of packaging, assembly or setup of your item(s).
Our delivery partner will contact you before the delivery to propose a delivery date and time frame with an option to reschedule this if the time is inconvenient. If you happen to not be at home at the agreed time of delivery, your item might be returned to the warehouse and you may be charged to have the delivery re-scheduled.
***IMPORTANT*** Please take care to check for any damage to outer packaging before accepting the delivery. If any of the outer packaging arrives damaged, you should either decline the delivery altogether OR accept the delivery but ensure that the damage is noted on the delivery note. Please contact us as soon possible to notify us of the damage. Please ensure that you keep all packaging until the issue is resolved.
If you live local to our business address in Highbury & Islington, North London you are welcome to collect your order from us at
8 Melody Lane, London N5 2BQ.
Please add 'COLLECT' to the discount box at checkout to remove the delivery charge and we will be in touch to arrange a suitable time for collection. If you are using a different promotional code for your purchase just write collect in the notes field when placing your order and we will refund the shipping fee.
OUT OF STOCK ITEMS
It occasionally happens that an item is out of stock after an order has been placed. If this happens with your order we will contact you as soon as possible and wherever possible we will offer a suitable alternative. Otherwise you will receive a full refund of the out of stock item. The rest of your order will be shipped to you as normal. Anything that is temporarily out of stock can be kept on backorder for you, and will be sent to you at no extra cost as soon as it is back in stock.