RETURNS & EXCHANGES
(for furniture returns please see below)
We really hope that you are happy with your purchase from us, but if you would like to return an item we are happy to refund or exchange within 14 days of receipt as long as your item is unused, in the original packaging and in the same condition that you received it.
Sale and clearance items: Only regular priced items may be returned, unfortunately sale & clearance items cannot be returned unless they are faulty.
Promotions and discount codes: If you have bought an item with a promotional discount code you can return them in the same way as full-priced items as long as the discount is LESS THAN 20% of the original price. Any items with a discount of 20% and above are considered sale items and cannot be returned.
If you wish to exchange an item please contact us on firstname.lastname@example.org as soon as possible to check whether the item you require is in stock. We will then hold this for you for 7 days and you will need to return the items you wish to exchange to us within 7 days. We may require an additional shipping fee for sending exchanges.
HOW TO RETURN AN ITEM
To organise a return please contact us at email@example.com quoting your order number and giving details of the item you wish to return.
Please DO NOT return any items until you have informed us about a return.
Once we have agreed the return, please send your returned items to the following address:
BoNordic, 8 Melody Lane London N5 2BQ, United Kingdom.
Please note that you are responsible for paying the return postage and the original postage is non-refundable. Please ensure that the item is securely packaged as we are not liable for damage that can occur during transit. We also highly recommend using a trackable shipping service as we are not responsible for items going missing in the post.
Once your return is received and as long as the item is undamaged, unused and in a saleable condition a refund will be processed, and credit will automatically be applied to your original method of payment. Please note that we aim to process refunds as quickly as possible but that it may take a few days.
DAMAGED & FAULTY GOODS
We always do our best to ensure that your product(s) arrive in perfect condition, but unfortunately from time to time, damage can occur in transit or there can be a fult with a roduct in your order. If you receive a damaged or faulty item please contact us within 4 days of receipt by emailing us at firstname.lastname@example.org.
Please quote your order number and details of the damaged item(s). We offer an exchange of damaged/faulty items if stock levels allow. Otherwise we offer a full refund.
Unfortunately, we cannot offer returns or refunds on furniture unless it is damaged or faulty. If you receive a damaged or faulty item we will offer you a full refund or like for like exchange depending on stock availability.
If an item arrives damaged or faulty please contact us as soon as possible after receiving the order with details of the order and the problem. Once we have received this information we will be able to determine if an order qualifies for a faulty return. We will then arrange a courier collection. Faulty returns must be made via our designated courier otherwise we cannot accept the freight charges. Do NOT send furniture back without prior arrangement. If a return is sent to us without prior agreement we cannot accept the return.
Cancelling your furniture order: If you wish to cancel a furniture order you may do so within max. 1-2 days of placing your order. However, if we have already placed the order with our supplier you may be liable to pay a cancellation fee. If so we will be in contact to let you know.
***IMPORTANT*** When taking delivery of furniture items please take care to check for any damage to outer packaging before accepting the delivery. If any of the outer packaging arrives damaged, you should either decline the delivery altogether OR accept the delivery but ensure that the damage is noted on the delivery note. Please contact us as soon possible to notify us of the damage. Please ensure that you keep all packaging until the issue is resolved.