DELIVERY & RETURNS

 

DELIVERY

We aim to dispatch your order within 1-2 days of the order being placed. Orders placed after 11am on Fridays or during weekends and UK bank holidays will be dispatched on the next working day. You will receive an email from us when your order has been shipped.

We deliver to UK, Europe and selected countries worldwide. All shipments require a signature upon delivery. Please see our destination guide below. 

For UK orders we use Royal Mail 2nd class for standard shipping and DPD & My Hermes for larger items. All orders are sent signed for and will require a signature upon delivery. 

If you require a next day delivery please contact us at info@bonordic.co.uk and we will do our best to accommodate.

Unsuccessful or uncollected deliveries that are returned to us will be subject to an additional shipping fee to have the item reshipped. We do not offer refunds on items that have been returned to us. 

COLLECTION

If you live local to our business address in Highbury & Islington, North London you are welcome to collect your order from us at

8 Melody Lane, London N5 2BQ.

Please add 'COLLECT' to the discount box at checkout to remove the delivery charge and we will be in touch to arrange a suitable time for collection. If you are using a different promotional code for your purchase just write collect in the notes field when placing your order and we will refund the shipping fee. 

SHIPPING CHARGES

CUSTOMS / DUTY CHARGES

Please note any applicable customs charges/ import duty can apply for deliveries outside of the UK. We have no control over these extra charges and they are to be paid by the customer. We cannot advise what the charges will cost, the duties are paid once the parcel reaches its destination.

OUT OF STOCK ITEMS

It occasionally happens that an item is out of stock after an order has been placed. If this happens with your order we will contact you as soon as possible and wherever possible we will offer a suitable alternative. Otherwise you will receive a full refund of the out of stock item. The rest of your order will be shipped to you as normal. Anything that is temporarily out of stock can be kept on backorder for you, and will be sent to you at no extra cost as soon as it is back in stock.

RETURNS 

We really hope that you are happy with your purchase from us, but if you would like to return an item we are happy to refund or exchange within 14 days of receipt as long as your item is unused, in the original packaging and in the same condition that you received it.

Sale and clearance items: Only regular priced items may be returned, unfortunately sale & clearance items cannot be returned unless they are faulty.

Promotions and discount codes: If you have bought an item with a promotional discount code you can return them in the same way as full-priced items as long as the discount is UNDER 20% of the original price. Any items with a discount of 20% and above are considered sale items and cannot be returned. 

EXCHANGES

If you wish to exchange an item please contact us on info@bonordic.co.uk as soon as possible to check whether the item you require is in stock. We will then hold this for you for 7 days and you will need to return the items you wish to exchange to us within 7 days. If we do not have the exchange item available you will be credited for your returned items via your original method of payment once they arrive back to us. We may require an additional shipping fee for sending exchanges. 

HOW TO RETURN AN ITEM

To organise a return please contact us at info@bonordic.co.uk quoting your order number and giving details of the item you wish to return.

Please DO NOT return any items until you have informed us about a return. 

Once we have agreed the return, please send your returned items to the following address:

BONORDIC, 8 Melody Lane London N5 2BQ.

Please note that you are responsible for paying the return postage and the original postage is non-refundable. Please ensure that the item is securely packaged as we are not liable for damage that can occur during transit. We also highly recommend using a trackable shipping service as we are not responsible for items going missing in the post.

Once your return is received and as long as the item is undamaged, unused and in a saleable condition a refund will be processed, and credit will automatically be applied to your original method of payment. Please note that we aim to process refunds as quickly as possible but that it may take a few days. 

DAMAGED GOODS

We always do our best to ensure that your product(s) arrive in perfect condition, but unfortunately from time to time, damage can occur in transit. If you receive a damaged item please contact us within 4 days of receipt by emailing us at info@bonordic.co.uk.

Please quote your order number, name and a contact telephone number and details of the damaged item(s). We offer an exchange of damaged items if stock levels allow. Otherwise we offer a full refund.

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