FURNITURE RETURNS

FURNITURE RETURNS

Unfortunately we cannot offer returns or refunds on furniture unless it is damaged or faulty. If you receive a damaged or faulty item we will offer you a full refund or like for like exchange depending on stock availability.

If an item arrives damaged or faulty please contact us as soon as possible after receiving the order with details of the order and the problem. Once we have received this information we will be able to determine if an order qualifies for a faulty return. We will then arrange a courier collection. Faulty returns must be made via our designated courier otherwise we cannot accept the freight charges. Do NOT send furniture back without prior arrangement. If a return is sent to us without prior agreement we cannot accept the return. 

Cancelling your furniture order: If you wish to cancel a furniture order you may do so within max 1-2 days of placing your order. However, if we have already placed the order with our supplier you may be liable to pay a cancellation fee. If so we will be in contact to let you know. 

If a furniture order has been shipped and you wish to cancel it, you will be liable to pay a cancellation fee as well as the shipping cost for the original delivery and for the return. We will agree the cost of collection with you in advance of the return. This will depend on the costs stipulated by our suppliers’ delivery companies. However we will endeavour to keep this to a minimum.

***IMPORTANT*** When taking delivery of furniture items please take care to check for any damage to outer packaging before accepting the delivery. If any of the outer packaging arrives damaged, you should either decline the delivery altogether OR accept the delivery but ensure that the damage is noted on the delivery note. Please contact us as soon possible to notify us of the damage. Please ensure that you keep all packaging until the issue is resolved.

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