DELIVERY & RETURNS
We aim to dispatch your order within approximately 1-2 working days of the order being placed. Orders placed after 11am on Fridays or during weekends and UK bank holidays will be dispatched on the next working day. You will receive an email from us when your order has been shipped. Shipping times may be a little slower during sales and holidays.
We deliver to UK, Europe and selected countries worldwide. All shipments require a signature upon delivery. Please see our destination guide below.
For UK orders we primarily use Royal Mail 2nd class or My Hermes for standard shipping. For larger items and furniture we use different carriers depending on the item and destination. All orders are sent signed for and will require a signature upon delivery.
If you require a next day delivery please contact us at email@example.com and we will do our best to accommodate.
Unsuccessful or uncollected deliveries that are returned to us will be subject to an additional shipping fee to have the item reshipped. We do not offer refunds on items that have been returned to us after delivery has been attempted.
Delayed deliveries: All delivery times are approximate. Once we have dispatched your order we are not responsible for delays to your delivery handled by a third party. If your delivery is delayed more than 30 days we will work with you to seek compensation for delayed delivery.
Our shipping charges are automatically calculated at check-out depending on the destination, weight and dimensions of your order.UK (Mainland)
- Mini Delivery / 3-5 working days / £3.00 (Items that can be shipped as Royal Mail Large Letter)
- Standard Delivery / 3-5 working days / £5.00 (*exclusions apply)
- FREE Standard Delivery (Min order £25) (*exclusions apply)
- Royal Mail First Class / 1-2 days £7.50
*Larger items and Furniture Deliveries:
- Some large and bulky items (such as dolls prams and walkers) are charged a flat £8.00 for standard UK Delivery.
- Furniture Deliveries £25
- Standard Delivery £15.00 (parcels up to 4 kgs)
- Larger Items and parcels over 4kgs is £30.
- For delivery of furniture and other heavy and bulky items please contact us for a shipping quote.
- We reserve the right to cancel orders of heavy or bulky items that require international air mail.
- UK Royal Mail International Tracked and Signed / Shipping starts from £13 up to £23 for a 2kg parcel.
- Parcels over 2kg / £40.
- We regret that we cannot deliver furniture and other bulky items, but we are happy to send you a delivery quote. Please contact us and we will work with our shipping partners to get you the best price.
|Saudi Arabia||South Africa||South Korea||United Arab Emirates|
|USA||Indonesia||Oman||Malaysia & Singapore|
CUSTOMS / DUTY CHARGES
Please note any applicable customs charges/ import duty can apply for deliveries outside of the UK. We have no control over these extra charges and they are to be paid by the customer. We cannot advise what the charges will cost, the duties are paid once the parcel reaches its destination.
Furniture orders are subject to an additional shipping fee of £25.
The standard delivery time for swings and furniture is approximately 7-10 working days if the item is in stock. Furniture will arrive separately from other items in your order. If a furniture item is out of stock when you place your order we will contact you with an expected delivery date.
Standard delivery is FREE in the UK. If you wish to order to be sent to a European or world destination please contact us at firstname.lastname@example.org for a quote.
The standard service includes a curbside delivery which means that the courier will deliver your item(s) to the curb of your specified delivery address. Delivery into your property is at the discretion of the delivery driver. This service does not include removal of packaging, assembly or setup of your item(s).
Our delivery partner will contact you before the delivery to propose a delivery date and time frame with an option to reschedule this if the time is inconvenient. If you happen to not be at home at the agreed time of delivery, your item might be returned to the warehouse and you may be charged to have the delivery re-scheduled.
***IMPORTANT*** Please take care to check for any damage to outer packaging before accepting the delivery. If any of the outer packaging arrives damaged, you should either decline the delivery altogether OR accept the delivery but ensure that the damage is noted on the delivery note. Please contact us as soon possible to notify us of the damage. Please ensure that you keep all packaging until the issue is resolved.
If you live local to our business address in Highbury & Islington, North London you are welcome to collect your order from us at
8 Melody Lane, London N5 2BQ.
Please add 'COLLECT' to the discount box at checkout to remove the delivery charge and we will be in touch to arrange a suitable time for collection. If you are using a different promotional code for your purchase just write collect in the notes field when placing your order and we will refund the shipping fee.
OUT OF STOCK ITEMS
It occasionally happens that an item is out of stock after an order has been placed. If this happens with your order we will contact you as soon as possible and wherever possible we will offer a suitable alternative. Otherwise you will receive a full refund of the out of stock item. The rest of your order will be shipped to you as normal. Anything that is temporarily out of stock can be kept on backorder for you, and will be sent to you at no extra cost as soon as it is back in stock.
(*for furniture returns please see below)
We really hope that you are happy with your purchase from us, but if you would like to return an item we are happy to refund or exchange within 14 days of receipt as long as your item is unused, in the original packaging and in the same condition that you received it.
Sale and clearance items: Only regular priced items may be returned, unfortunately sale & clearance items cannot be returned unless they are faulty.
Promotions and discount codes: If you have bought an item with a promotional discount code you can return them in the same way as full-priced items as long as the discount is UNDER 20% of the original price. Any items with a discount of 20% and above are considered sale items and cannot be returned.
If you wish to exchange an item please contact us on email@example.com as soon as possible to check whether the item you require is in stock. We will then hold this for you for 7 days and you will need to return the items you wish to exchange to us within 7 days. If we do not have the exchange item available you will be credited for your returned items via your original method of payment once they arrive back to us. We may require an additional shipping fee for sending exchanges.
HOW TO RETURN AN ITEM
To organise a return please contact us at firstname.lastname@example.org quoting your order number and giving details of the item you wish to return.
Please DO NOT return any items until you have informed us about a return.
Once we have agreed the return, please send your returned items to the following address:
BONORDIC, 8 Melody Lane London N5 2BQ.
Please note that you are responsible for paying the return postage and the original postage is non-refundable. Please ensure that the item is securely packaged as we are not liable for damage that can occur during transit. We also highly recommend using a trackable shipping service as we are not responsible for items going missing in the post.
Once your return is received and as long as the item is undamaged, unused and in a saleable condition a refund will be processed, and credit will automatically be applied to your original method of payment. Please note that we aim to process refunds as quickly as possible but that it may take a few days.
We always do our best to ensure that your product(s) arrive in perfect condition, but unfortunately from time to time, damage can occur in transit. If you receive a damaged item please contact us within 4 days of receipt by emailing us at email@example.com.
Please quote your order number, name and a contact telephone number and details of the damaged item(s). We offer an exchange of damaged items if stock levels allow. Otherwise we offer a full refund.
Unfortunately we cannot offer returns or refunds on furniture unless it is damaged or faulty. If you receive a damaged or faulty item we will offer you a full refund or like for like exchange depending on stock availability.
If an item arrives damaged or faulty please contact us as soon as possible after receiving the order with details of the order and the problem. Once we have received this information we will be able to determine if an order qualifies for a faulty return. We will then arrange a courier collection. Faulty returns must be made via our designated courier otherwise we cannot accept the freight charges. Do NOT send furniture back without prior arrangement. If a return is sent to us without prior agreement we cannot accept the return.
Cancelling your furniture order: If you wish to cancel a furniture order you may do so within max 1-2 days of placing your order. However, if we have already placed the order with our supplier you may be liable to pay a cancellation fee. If so we will be in contact to let you know.
If a furniture order has been shipped and you wish to cancel it, you will be liable to pay a cancellation fee as well as the shipping cost for the original delivery and for the return. We will agree the cost of collection with you in advance of the return. This will depend on the costs stipulated by our suppliers’ delivery companies. However we will endeavour to keep this to a minimum.
***IMPORTANT*** When taking delivery of furniture items please take care to check for any damage to outer packaging before accepting the delivery. If any of the outer packaging arrives damaged, you should either decline the delivery altogether OR accept the delivery but ensure that the damage is noted on the delivery note. Please contact us as soon possible to notify us of the damage. Please ensure that you keep all packaging until the issue is resolved.